Diddly Store Return and Refund Policy

Last Updated: 10-09-2023

At Diddly Store, we understand the importance of your satisfaction with our products. We want you to enjoy your shopping experience with confidence. Please take a moment to review our return and refund policy:

1. 30-Day Satisfaction Guarantee:

• We offer a 30-day satisfaction guarantee on all our products. If you are not entirely satisfied with your purchase, you can return it within 30 days of receiving the order for a refund or exchange.

2. Eligibility for Returns:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.

3. How to Initiate a Return:

• To initiate a return, please contact our customer support team at diddlystore@gmail.com to obtain a Return Merchandise Authorization (RMA) number.
• Clearly label the package with the RMA number and ship it to the address provided by our customer support team.

4. Refund Process:

• Once we receive and inspect the returned item, we will process your refund within 10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable.

5. Exchange Policy:

• If you wish to exchange an item for a different product, please contact our customer support team to arrange for the exchange.

6. Defective or Damaged Items:

• If you receive a defective or damaged item, please notify us within 7 days of receiving your order.
• We will provide instructions for returning the item or may arrange for a replacement.

7. Discretion and Privacy:

• Your privacy is important to us. All returns and exchanges will be handled discreetly, and our packaging will not disclose the nature of the product inside.

8. Non-Returnable Items:

• For hygiene reasons, some products may not be eligible for return if they have been opened or used. Please refer to the specific product's page for details.

9. Contact Us:

• If you have any questions or need assistance with your return or refund, please reach out to our customer support team at diddlystore@gmail.com

Diddly Store reserves the right to update or modify this return and refund policy at any time. Please review this policy periodically for any changes. Your continued use of our website and services constitutes acceptance of these terms.

Thank you for shopping at Diddly Store, and we appreciate your trust in our products and services.